# Brief 11 — Services angle (c): boring B2B + Georgia/Caucasus “agent does the work”
**Audience:** weebo / systemctl / usectl  
**Angle:** (c) boring B2B niches (accountants, clinics, real-estate, logistics) + Georgia/Caucasus remote-servable pains where an **AGENT DOES THE WORK** (outcome services, not SaaS seats)  
**Constraints:** Tbilisi founder + Claude/Grok agents; ship on **usectl**; **$0 rev**; no ads/sales team; exclude painboard / threadbus / runbyagent; no listicle-only evidence; prefer **Jul–Sep 2026** sources  
**Mode:** research only · no inbox/threadbus  
**Written:** 2026-09-07 ~13:55–14:05 Asia/Tbilisi (ASAP / partial-ok delivery)
---
## Method notes
| Item | Detail |
|------|--------|
| **Searches** | WebSearch + WebFetch: Advancetrack 2026 Accounting Talent Index; Georgia rs.ge / Tbilisi accountant fee bands; UNDP IA2M transport PDF (May 2026); AZ–GE e-permits (Aug 2026); Ganbajeba customs guide (reviewed Aug 2026); AMA/MGMA prior-auth 2025–2026; Tbilisi PM fees; HomeSpot CRM; Geostat active entities (1 Jul 2026) |
| **Date preference** | Jul–Sep 2026 first; May–Jun 2026 accepted for primary surveys / UNDP field research |
| **Evidence rule** | ≥3 URLs **with dates** per idea; COUNTS called out; listicles used only for **price comps / competitor existence**, never sole pain proof |
| **COUNTS** | See § Evidence inventory |
| **Excluded products** | painboard, threadbus, runbyagent |
| **Deploy assumption** | Intake forms + status dashboards + Stripe → **usectl**; agents = Claude/Grok prep packs; **licensed human** signs filings / broker acts where law requires |
| **Service vs SaaS filter** | Idea must sell a **finished outcome** (filed, reconciled, truck-ready docs, appeal submitted). Tools that only “help the client do it” are competitors or wedges, not the product |
### Landscape (not full ideas)
| Niche | COUNT / claim | Primary-ish URLs | Remote-servable? |
|-------|---------------|------------------|------------------|
| Accounting talent ceiling | **73%** firms turning away clients; **n≈500**; **69%** near full capacity; **71%** growth slowed (2026 Index) | [Consultancy.uk 2026-06-16](https://www.consultancy.uk/news/44502/three-in-four-accounting-firms-struggle-to-take-on-new-work-amid-hiring-challenges); [PQ Mag 2026-08-07](https://www.pqmagazine.com/talent-shortages-bite/) | Yes — overflow books from Tbilisi |
| Georgia monthly tax filing | Declarations due **by 15th**; IE/LLC monthly; English founders hit Georgian portal | [Gegidze monthly guide](https://www.gegidze.com/post/after-registration-monthly-tax-accounting-and-bookkeeping-for-georgian-companies); [tbilisiexperts Jul 2026](https://tbilisiexperts.ge/best-accountants-tbilisi/) (**23** firms eval / **9** listed) | Yes — remote file + English ops |
| Tbilisi accountant price band | IE ~**180–400 GEL**/mo; LLC ~**350–550**; VAT/staff **500–950**; Gegidze **€45** / **€195** | same + [Countman 2026](https://countman.ge/en/accounting-services/) | Crowded local services market |
| Georgia logistics entities | Transport & storage **24,922** active (Geostat table **1 Jul 2026**); SMEs ~**90%** of businesses; ~**13%** already export | [Geostat](https://www.geostat.ge/en/modules/categories/65/by-kind-of-economic-activity); [UNDP SME PR](https://www.undp.org/georgia/press-releases/Small-Medium-Enterprises) | Doc prep yes; physical clearance no |
| Border doc pain | “Nearly all” exporters/truckers cite Sarpi delays; SME paper mistakes → delays/fines; CoO holdups | [UNDP IA2M transport PDF, 2026-05](https://www.undp.org/sites/g/files/zskgke326/files/2026-05/2026-ia2m-transportation-reaserch-final.pdf) | Pre-departure pack yes |
| AZ–GE e-permits | Full e-permit ops **Jul 2026**; **3,000** initial permits exchanged; article **2026-08-30** | [Caucasus Business Journal 2026-08-30](https://caucasusbusinessjournal.com/news/azerbaijan-georgia-electronic-freight-permit-system-2026) | Transition pain for SMEs |
| Customs broker practice | **1500+** clearances; error-free first-timer rare; broker svc **100 GEL**; reviewed **2026-08-23** | [Ganbajeba guide](https://ganbajeba.ge/en/how-customs-clearance-works-in-georgia/) | Pack prep before broker |
| Clinic prior auth (US) | **~39–40** PAs / physician / week; **13 hrs**/wk staff; **40%** practices have dedicated PA staff; **90%** MGMA say PA burden ↑ | [AMA survey release](https://www.ama-assn.org/press-center/ama-press-releases/ama-survey-prior-authorization-reform-pledge-falls-short-physicians); [MGMA Stat 2026](https://www.mgma.com/mgma-stat/fewer-than-1-in-10-see-prior-auth-turnarounds-faster) | Desk work yes; HIPAA hard |
| Tbilisi RE / PM | Long-term PM **7–12%** rent or flat **260 GEL**/mo (STRATOS); HomeSpot SaaS **₾299–599**/mo | [STRATOS](https://www.stratos.ge/property-management); [tbilisiexperts PM 2026](https://tbilisiexperts.ge/best-property-management-tbilisi/); [HomeSpot](https://homespot.ge/) | Listing ops DFY yes; physical PM no |
| AI bookkeeping DFY comps | Pilot Essentials **$99**/mo; Core **$499+**; Xendoo **$395+**; Zeni ~**$494+** (Jul 2026 reads) | [indinero Jul 2026](https://www.indinero.com/blog/outsourced-bookkeeping-cost-2026/); [usecarly 2026 map](https://www.usecarly.com/blog/ai-accounting-software/) | Global pricing anchors |
---
## Idea 1 — **CPA Overflow Close Desk** ★ AGENT DOES THE WORK · SERVICE
### pain
Capacity-starved accounting firms (**73%** turning work away per Advancetrack 2026 Index, **n≈500**) cannot hire fast enough; **69%** of service lines run at/near full capacity. Peak and overflow bookkeeping/close work piles up while partners still own professional liability. They need **finished client packs** (categorized ledger, reconciliations, exception list, review notes) — not another SaaS seat their juniors must learn.
### 3 evidence URLs + dates
1. https://www.consultancy.uk/news/44502/three-in-four-accounting-firms-struggle-to-take-on-new-work-amid-hiring-challenges — **2026-06-16** — **73%** turning away clients; **500** leaders; talent shortage “severe”; **45%** worse vs 3 yrs (**19%** significantly).  
2. https://www.pqmagazine.com/talent-shortages-bite/ — **2026-08-07** — same Index: **69%** near full capacity; **71%** growth slowed; **70%** talent = expansion barrier.  
3. https://www.accountancytoday.co.uk/2025/09/03/over-90-of-firms-say-recruitment-crisis-stunting-growth-advancetrack-finds/ — **2025-09-03** (prior Index; method continuity) — **74%** constrained from more clients; **61%** outsourcing overseas.  
*(Liability context, not pain-count: https://www.cpai.com/Education-Resources/my-firm/Firm-Administration/Outsourcing-and-professional-liability — CPA remains responsible; review still required.)*
### who
**Buyer:** 5–40 person CPA / bookkeeping firms in UK, AU, US, IE that already outsource or want a **white-label overflow desk**.  
**Not:** end SMEs shopping Pilot/Zeni (crowded); Big Four.
### smallest product/service
**Outcome:** for N named clients/month — bank feed → categorized draft GL + month-end reconciliation pack + exception queue + PDF review memo. Delivered in firm’s QBO/Xero file or export pack.  
**Day-1 wedge:** one **sample close** on a sanitized anonymized file (**$149–249**, same week).  
**Retainer:** **$400–800**/client/mo hybrid AI+human review (under Xendoo/Bookkeeper360; white-label so firm keeps client).
### exists + why not
**Exists:** Advancetrack / Madras / Botkeeper / Booke / Pilot-for-firms — offshore teams + AI layers ([usecarly 2026](https://www.usecarly.com/blog/ai-accounting-software/)).  
**Why not enough for this wedge:** most sell to **firms as software** or large BPO contracts. Thin white-label **per-client overflow** from a Tbilisi solo+agent shop, with English memos and 48–72h turnaround, is still rare at the “try one client this week” price.
### price
Sample close **$149–249** (card same week). Ongoing **$450–750**/client/mo (cash books) or **$25–40**/hr reviewed time. Anchor under UK/US outsourced bookkeeper comps (**$395–799** retail to SMEs) so firm can mark up.
### agent vs founder ops
| Role | Work |
|------|------|
| **Agent (Claude/Grok)** | Ingest CSVs/PDFs; categorize; draft reconciliations; flag anomalies; write review memo |
| **Founder** | QA exceptions; Zoom onboarding with firm partner; NDA/MSA; Slack handoff; Stripe |
### founder-days
**2–4 days** to intake form + pack template + Stripe on usectl + 1 sample delivery runbook. Licensed CPA partner **not** required for draft packs if firm reviews (they already must).
### first 10 customers + where
1. Advancetrack/outsourcing Twitter/LinkedIn threads complaining “turning work away” — reply with free sample offer (no ads).  
2. UK/AU practice managers in Facebook/LinkedIn bookkeeping groups (organic comments).  
3. Warm intros via Tbilisi/expat accountant network who already know foreign firms.  
4. Offer **first client free** after paid sample → convert 10 retainers.
### kill signal
After **15** sample closes: **<3** convert to retainer **or** median review time by firm partner **>2 hrs** (pack not trusted) **or** need local CPA licence blocks delivery.
### biggest risk
Professional liability perception + “who touches client data” (SOC2 expectation). Mitigate: firm keeps credentials; work inside their QBO; DPA; no tax signature by weebo.
---
## Idea 2 — **Export Pre-Border Doc Pack Desk (Georgia SME / forwarder)** ★ AGENT DOES THE WORK · SERVICE
### pain
Georgian SME exporters and small forwarders lose days at **Sarpi** and other crossings because invoices, packing lists, certificates of origin, and e-pre-declarations are incomplete or inconsistent. UNDP IA2M field work (May 2026): nearly all exporters/truckers cite border delays; many SMEs misuse e-pre-declaration or err on paperwork → extra delays/fines; CoO mistakes hold trucks. Digitisation (TR e-permits; AZ–GE e-permits Jul 2026) **shifts** paper friction to **correct digital packs** — it does not remove the need for accurate docs.
### 3 evidence URLs + dates
1. https://www.undp.org/sites/g/files/zskgke326/files/2026-05/2026-ia2m-transportation-reaserch-final.pdf — **2026-05** — Sarpi waits hours→days; SME paperwork mistakes; CoO / export doc holdups; e-pre-declaration underused.  
2. https://caucasusbusinessjournal.com/news/azerbaijan-georgia-electronic-freight-permit-system-2026 — **2026-08-30** — AZ–GE e-permits live since **Jul 2026**; **3,000** permits in launch batch; 24/7 digital issuance.  
3. https://ganbajeba.ge/en/how-customs-clearance-works-in-georgia/ — published **2026-04-07**, reviewed **2026-08-23** — delays concentrated at docs stage; common errors HS / weights / Incoterms / mismatched fields; broker **100 GEL**; **1500+** clearances experience sample.  
*(Supporting COUNT: Geostat transport & storage **24,922** active entities as of **2026-07-01** — https://www.geostat.ge/en/modules/categories/65/by-kind-of-economic-activity)*
### who
Georgian **SME exporters** (agri, wine, textiles, light mfg) and **small trucking/forwarding** firms (1–20 trucks) shipping TR / AZ / EU who cannot keep a full-time customs clerk. Also diaspora-owned exporters who speak English but not customs Georgian.
### smallest product/service
**Outcome:** “Truck-ready pack” before departure — commercial invoice + packing list + CoO checklist + HS suggestion list + pre-declaration field draft + mismatch report (weights/values/Incoterms). Hand-off PDF/ZIP + WhatsApp summary in KA/EN/RU.  
**Not** filing the ASYCUDA declaration (licensed declarant / broker does that) — **prep so broker/driver doesn’t bounce**.
### exists + why not
**Exists:** Ganbajeba / Declarao-style brokers; training courses (IBSU logistics 2026); UNDP certification co-finance.  
**Why not enough:** brokers sell **clearance**; courses sell **knowledge**. Nobody sells a cheap, fast, agent-built **pre-check pack** that an SME can order the night before loading. Broker **100 GEL** clearance ≠ overnight consistency audit.
### price
**Per shipment:** **80–150 GEL** (~$30–55) standard pack; **200–350 GEL** complex (multi-HS / preferential origin).  
**Retainer:** **400–800 GEL**/mo for up to N shipments for a forwarder.  
Same-week charge: first pack **100 GEL** via BOG/TBC transfer or Stripe.
### agent vs founder ops
| Role | Work |
|------|------|
| **Agent** | Parse invoice/PL photos; cross-check fields; draft CoO checklist; HS candidates; mismatch list; bilingual summary |
| **Founder** | WhatsApp intake; QA first 20 packs; partner with 1 licensed broker for referrals; collect payment |
### founder-days
**1–2 days** for WhatsApp→form→pack template on usectl + 3 example packs. Partner broker call **+0.5 day**.
### first 10 customers + where
1. Forwarders / exporters in Poti / Sarpi Facebook & Telegram logistics groups (organic).  
2. UNDP IA2M / Enterprise Georgia alumni lists (public events, not spam).  
3. Broker referral: “send messy clients to us for pack prep, we send clean files back.”  
4. One free pack for first 5 trucking firms → convert.
### kill signal
After **25** packs: **<5** repeat buyers **or** broker partners refuse referrals **or** >30% packs still bounce at border for reasons the pack claimed to catch.
### biggest risk
Liability if pack “approved” and customs still fines. Mitigate: pack = **draft/checklist**, explicit “not a customs declaration”; licensed partner files.
---
## Idea 3 — **Clinic Denial & Prior-Auth Pack Desk** ★ AGENT DOES THE WORK · SERVICE
### pain
US (and similar) SME clinics still burn **~13 hours/week** per physician on prior auth; **~39–40** requests/physician/week; **40%** of practices employ staff solely for PA. MGMA 2026: **90%** say PA burden increased YoY; **<1 in 10** see faster turnarounds despite reform pledges. Denial/appeal assembly is repetitive document work — practices want **submitted packs / appeal letters**, not another portal.
### 3 evidence URLs + dates
1. https://www.ama-assn.org/press-center/ama-press-releases/ama-survey-prior-authorization-reform-pledge-falls-short-physicians — AMA survey (fielded mid-2025, cited into 2026 discourse) — **40** PAs/wk; **13 hrs**; **40%** dedicated staff; **94%** burnout link; **32%** often/always denied.  
2. https://www.mgma.com/mgma-stat/fewer-than-1-in-10-see-prior-auth-turnarounds-faster — **2026** MGMA Stat — **90%** burden ↑; **<10%** faster turnarounds; eligibility/PA still top phone time.  
3. https://www.beckerspayer.com/policy-updates/physicians-vs-prior-authorization-10-updates/ — **2026** roundup — same 39 PA / 13 hr / 40% staff figures still current.  
*(Pricing comps, not pain: RCM **4–10%** of collections or **$3–12**/claim — https://ams-solutions.com/medical-billing-cost-benchmarks/ ; dedicated offshore denial seat ~**$399**/wk cited in vendor content.)*
### who
US specialty / behavioral-health / small multi-provider clinics (**2–15** clinicians) drowning in PA/denials who already tolerate offshore RCM **or** will trial a **per-pack** appeal desk. Buyer = practice manager / billing lead.
### smallest product/service
**Outcome:** for each denial/PA — assembled clinical excerpt checklist + draft appeal letter + payer-portal field map + status tracker row. Clinic staff clicks submit (or grants portal access under BAA).  
**Day-1:** **$79–149** per appeal pack (same-week Stripe).  
**Retainer:** **$1.2k–2.5k**/mo for capped pack volume (undercut full RCM % deals for denial-only slice).
### exists + why not
**Exists:** full RCM outsourcers (4–10% collections); offshore denial specialists; PA automation vendors chasing 2027 FHIR APIs.  
**Why not enough:** full RCM is sticky/expensive to switch; automation vendors need EHR integration months. A **per-pack appeal factory** sold on WhatsApp/email with 48h turnaround is a different SKU.
### price
Per pack **$79–149**; weekly seat trial **$399** (match published offshore seat anchors); monthly retainer for **20–40** packs.
### agent vs founder ops
| Role | Work |
|------|------|
| **Agent** | Extract denial reason; pull guideline snippets; draft appeal; checklist missing clinical notes |
| **Founder** | BAA + HIPAA posture; QA medical language; practice onboarding; never invent clinical facts |
### founder-days
**3–5 days** for templates + secure upload + Stripe. **BAA/legal** may add calendar time (external). PHI handling is the gate.
### first 10 customers + where
1. Practice managers in specialty Facebook groups / Reddit r/medicalbilling (helpful replies, not ads).  
2. Warm intros via existing offshore VA/RCM freelancers who hate appeal writing.  
3. Offer **3 free packs** after signed BAA → convert.
### kill signal
Cannot land a workable **BAA + secure intake** within **14 days**; or after **30** packs first-pass payer success **<20%**; or clinics demand onshore-only.
### biggest risk
**HIPAA / PHI** from Tbilisi. Highest regulatory risk in this brief. If BAA + hosting (US-region bucket, no local PHI disk) isn’t clean, **kill and keep as non-PHI template product only**.
---
## Idea 4 — **Tbilisi Agency Listing & Lead Triage Desk** ★ AGENT DOES THE WORK · SERVICE · (1-day ship wedge)
### pain
Tbilisi agencies still re-type the same flat into **myhome.ge / ss.ge**, drown in Instagram/WhatsApp night leads, and lose viewings. HomeSpot (SaaS **₾299–599**/mo) and aiNOW chatbots productize the *tool*; many 3–15 agent shops still want someone to **just post + qualify + book** without migrating CRM. Duplicate/bait listings and after-hours response lag are market-known (Georgia Aparts processes **700–900** new apartments/day across cities; agents post same flat multiple times).
### 3 evidence URLs + dates
1. https://homespot.ge/ — fetched **2026-09-07** — one-click myhome/ss.ge “rolling out”; WhatsApp/IG/Messenger inbox live; pricing **₾299 / ₾599**; pain copy = hours lost to busywork / re-typing.  
2. https://ainow.ge/en/ai-chatbot-udzravi-qonebistvis — AI viewing booking 24/7 (KA/RU/EN); night inquiries lost to competitors.  
3. https://georgia-aparts.com/blog/how-georgia-aparts-works — crawl volume **700–900**/day; agents post same flat **five times**; agent phone fingerprinting.  
*(PM outcome comps if owners, not agencies: STRATOS **260 GEL**/mo — https://www.stratos.ge/property-management ; market **7–12%** — https://tbilisiexperts.ge/best-property-management-tbilisi/ )*
### who
Tbilisi / Batumi **agencies and team leads** (not solo scammers) who won’t buy another CRM this month but will pay for **done listing posts + morning lead shortlist**.
### smallest product/service
**1-day ship / same-week charge:** “Listing Sprint” — rewrite 10 listings (EN/KA/RU blurbs + amenity normalize) + post/update on agreed portals + return a Google Sheet of live URLs. Price **150–300 GEL**.  
**Ongoing desk:** overnight lead triage (qualify budget/district/timing; book provisional viewing; morning digest). **400–900 GEL**/mo per agency.
### exists + why not
**Exists:** HomeSpot (SaaS), aiNOW (bot), full PM firms for owners.  
**Why not enough:** SaaS requires adoption; bots don’t rewrite portal copy or fix duplicate spam. DFY **ops hours** is the gap — especially for agencies that tried CRM and bounced.
### price
Sprint **150–300 GEL** (same week). Desk **500–800 GEL**/mo. Stay under HomeSpot Professional **₾599** *plus* the labor they still do.
### agent vs founder ops
| Role | Work |
|------|------|
| **Agent** | Rewrite copy; draft portal fields; triage chat transcripts; propose viewing slots |
| **Founder** | Portal logins (agency-owned); QA Georgian copy; WhatsApp with team lead; collect GEL |
### founder-days
**0.5–1 day** for sprint delivery runbook. **2–3 days** for recurring triage SOP.
### first 10 customers + where
1. Walk / WhatsApp 10 agencies in Vake/Saburtalo (founder local).  
2. Comment helpfully in realtor Telegram channels; offer one free sprint.  
3. HomeSpot trial drop-offs (if observable via mutual contacts) — “keep tools, buy hands.”
### kill signal
After **10** sprints: **<3** renew to desk **or** portal ToS / ban risk from automation **or** agencies only want illegal lead-spam (refuse).
### biggest risk
Portal ToS and “agency as spam” reputation. Mitigate: human-in-loop posts from **their** accounts; no fake listings.
---
## One-day ship / same-week charge (evidence-backed)
| # | Offer | Evidence hook | Charge target | Founder time |
|---|-------|---------------|---------------|--------------|
| A | **Listing Sprint** (Idea 4) | HomeSpot pain copy + portal re-type; 700–900 listings/day market noise | **150–300 GEL** | **0.5–1 day** |
| B | **Export Doc Pack v0** (Idea 2) | UNDP Sarpi/paper mistakes; Ganbajeba doc-stage delays | **100 GEL**/shipment | **1 day** template + first live pack |
| C | **CPA sample close** (Idea 1) | 73% turning away clients (Jun/Aug 2026) | **$149–249** | **1–2 days** after first sample file |
*(RS.ge monthly filing is already a crowded **human** service at 180–500 GEL — viable as Idea 5 only with a sharp AI wedge; see Gaps.)*
---
## Evidence inventory (COUNTS)
| COUNT | Claim | Source + date |
|------:|-------|---------------|
| 73% | Firms turning away clients | Consultancy.uk / Advancetrack Index · **2026-06-16**; PQ Mag · **2026-08-07** |
| ~500 | Survey respondents | Consultancy.uk · **2026-06-16** |
| 69% | Service lines at/near full capacity | PQ Mag · **2026-08-07** |
| 71% / 70% | Growth slowed / talent barrier | PQ Mag · **2026-08-07** |
| 45% / 19% | Shortage worse / significantly worse vs 3 yrs | Consultancy.uk · **2026-06-16** |
| 61% | Firms outsourcing overseas (prior Index) | Accountancy Today · **2025-09-03** |
| 23 / 9 | Tbilisi accountant firms evaluated / listed | tbilisiexperts · **Jul 2026** |
| 180–400 GEL | IE monthly accountant band | tbilisiexperts · **Jul 2026** |
| €45 / €195 | Gegidze Individual / Premium | Gegidze guide (fetched 2026-09-07) |
| 24,922 | Active transport & storage entities | Geostat · **2026-07-01** |
| ~90% / ~13% | SMEs share of businesses / already export | UNDP SME PR |
| 3,000 | AZ–GE e-permits launch batch | CBJ · **2026-08-30** |
| 1500+ | Broker clearances (practice sample) | Ganbajeba · reviewed **2026-08-23** |
| 100 GEL | Broker service fee example | Ganbajeba · **2026** |
| ~40 / 13 hrs / 40% | PAs per MD-week / staff hours / dedicated staff | AMA → 2026 citations |
| 90% | Practices: PA burden increased | MGMA Stat · **2026** |
| 700–900 | New GE apartments/day (aggregator) | Georgia Aparts blog |
| ₾299 / ₾599 | HomeSpot Standard / Professional | homespot.ge · fetched **2026-09-07** |
| 260 GEL | STRATOS flat PM fee | stratos.ge · fetched **2026-09-07** |
| 7–12% | Long-term PM fee band | tbilisiexperts PM · **2026** |
| $99 / $499 / $395 | Pilot Essentials / Core / Xendoo Essential | indinero / AI Stack Guides · **Jul 2026** reads |
---
## Gaps / caveats (for parent)
1. **Georgia RS.ge filing as standalone idea** is real pain but **service market is dense** (23 firms screened Jul 2026; published 180–500 GEL bands). Only pursue if wedge = **same-day English onboarding + agent-prepped pack + licensed filer** cheaper/faster than Gegidze/Countman — not researched to kill/ship depth here.  
2. **Clinic idea** has strongest global COUNTS but **hardest compliance** (HIPAA). Treat as conditional on BAA path; else demote.  
3. **Jul–Sep 2026 primary** is strong for talent Index (Aug), e-permits (Aug), Geostat (Jul), Ganbajeba review (Aug). AMA PA core survey is mid-2025 fielding (still cited as current in 2026 trade press) — flagged.  
4. **No mystery-shopped** live quotes from Tbilisi brokers/agencies this pass (timebox); prices are published-page / vendor-blog.  
5. Excluded per brief: painboard / threadbus / runbyagent. No inbox actions.
---
## Report (executor → parent)
| Field | Value |
|-------|--------|
| **Path** | `/workspace/brief-11-services.md` |
| **Idea titles** | (1) CPA Overflow Close Desk · (2) Export Pre-Border Doc Pack Desk · (3) Clinic Denial & Prior-Auth Pack Desk · (4) Tbilisi Agency Listing & Lead Triage Desk |
| **Services vs SaaS** | **All 4 are outcome SERVICES** (agent does the work). SaaS appears only as **competitors/complements** (HomeSpot, Pilot, Botkeeper, aiNOW). |
| **Agent-does-work count** | **4** full sketches (≥3 required) |
| **One-day / same-week** | Listing Sprint; Export Doc Pack v0; CPA sample close |
| **Gaps** | RS.ge crowded; clinic HIPAA gate; some PA survey dates mid-2025; no live mystery quotes |